Pest Control Customer Reviews

The service we received was quick, they were caring and explained everything clearly, and we feel much more at ease.

The technician was awesome and arrived early. He took the job seriously especially when I told him that two wasps had gotten into my toddlers room. Much appreciated!

My daughter was stung by a wasp today in our home that came through our chimney. Brendan and his partner came over the same day to check for any potential issues. They sprayed the chimney to make sure wasps would not come in anymore. They put my 5 year old daughters mind and ease and were super kind and patient with us. My daughter said “the bee guys saved our house!” 😂 Thank you for being the best as always, but especially in this situation with my daughter.

Excellent customer service--appointments are on time, technicians are knowledgeable and informative, reponsive to client's requests. A great company focused on customer satisfaction, which is rare to find these days.

Exceptional service. Brian, the owner, was very sympathetic, accommodating and met our needs. A special shout out to Devin and Brendan, our on site pest control technicians. They were very thorough and explained everything they were doing before, during and after. I would highly recommend if you’re having any type of pest problem.

Excellent job

Mrs. Bzzz stands out from the crowd. Not once have I ever had an issue with billing or no-shows, which was a constant struggle with previous "big name" companies. Mrs. Bzzz is the epitome of a professional outfit that does what they say they are going to do, and do so with a high level of quality, integrity, and customer service. From initial contracting with Brian to the consistent service with Tito, I have no reservation recommending them to anyone in need of this type of service. Pricing is fair for the level of work they offer. Bonus appreciation - They won't try to upsell you on unneeded service. Happy to have a reliable contractor.

Very unprofessional service from both owners who yelled at me when I called to discuss a charge placed on my card, even though services were not completed and the onsite technician confirmed we would not be charged. Beware of this company as they have poor communication and poor customer service. I was ultimately hung up on after I was yelled at

Fast response and great service!

This family owned business has all of the qualities that I respect in business. Timely callbacks, insistence on quality, the integrity to do the job well, professional and friendly interaction with the team and doing the job correctly.

Great experience very professional. They explained very well the job they are going to do.

I’ve used Mrs. Bzzz Pest Solution a few times and have always been extremely satisfied with the service. Their customer service is excellent and their treatments are very effective. I highly recommend them.

Amazing, They came when they said they would. They did everything they needed to do very professional highly recommend.

We have been customers for many years and have always been completely satisfied.

Friendly, knowledgeable and thorough! What more can you ask for from a reputable company. They take care of your needs and get it done right, the first time.

Mrs. Bzzz is the best best best! Our exterminator Tommy is knowledgeable and very professional. Took his time to explain everything that he was going to do and gave me some helpful tips to keep our home pest free. I highly recommend Mrs. Bzzz Pest & Termite Solutions!!!

Very Professional, knowledgeable and prompt from first contact to service.

I have been with Mrs. Bzzz for many years, they were the only company that resolved my ant issue. Tito was here yesterday for regular service, he went above and beyond to solve my mice issue. Thanks Tito!

Been using your services for 13 years. Great service and no issues thank you.

Brian and his team are Top Notch! They are effective and provide high quality customer service. I've worked with them for almost 15 years and have ALWAYS been more than satisfied.

In general, I’ve always had a good experience with Mrs Bzzz. They have always been professional and they do quality work. I’ve been a customer for several years now. The exterminator for my past several visits was Tito. He was very professional, friendly and helpful.

I was in need of of an exterminator for cave crickets and I live in Sussex county . I contacted Mrs. Bzzz. and within 15 minutes Brian got back to me. Two days later he was at my house and after explaining everything to me in a professional manner he took care of the problem at reasonable price. Very personable. Highly recommend and will use year round.

Responsive, professional, effective & reasonably priced One less thing to worry about! Brian has consistently provided excellent service

Great service

We really liked our technician Nick he was pleasant, professional and informative. We felt badly that he got stung though.

The team at Mrs. Bzzz is amazing to work with! They truly care about taking care of their customers and doing business the right way.

Had a pretty bad mice problem. I called Mrs Bzzz Pest and Termite and they sent a technician out the very next day to help solve the problem.Very thorough with explaining the process.Highly recommended pest control business!

Service was good, but miscommunication from the owner led to confusion, and he later only spoke to us with blunt, abrasive messages while rejecting any fault in the matter. We found some German cockroaches in our home and hired Mrs. Bzzz for extermination services. The owner initially spoke with my wife with some information on the process and scheduled the first of two appointments. We were told the technician would arrive within a set window, and we would receive a call 30 minutes prior to his arrival. He showed up exactly at 10AM without us ever receiving a call, and the technician told us that he was just told to come at 10. Not a huge deal, as the technician was patient as we prepared for him to begin (we needed to move our pets outside). All we were told about the second appointment was that there would be a follow-up in 14 days. Our only email receipt noted “Allow 14 days for control. Thank you.” 14 days later was a Monday, so we were unable to get in touch with Mrs. Bzzz to confirm. We spent time on Sunday clearing out our kitchen to prepare for the technician’s arrival and avoid the rush that we had faced during the first appointment. First thing Monday morning, my wife called the company. The owner told us that our appointment was one week later. When she pointed out that we were told 14 days, the owner denied it and became defensive. I now believe he thinks “follow-up” only means a follow up phone call and not a follow-up appointment, which of course is confusing if you provide no clarification. He also said a few contradictory things that didn’t quite match with that idea—specifically that 14 days meant 14 business days (something that hadn’t been mentioned until then, and our second appointment ended up being 15 business days later), and that they already had scheduled a second appointment for us (also the first time we were hearing that, and it makes you wonder why they don’t just don’t tell you that over the initial call). He also kept repeating “We’ve been in business for 30 years” instead of answering her questions or making any attempt to acknowledge any fault in the miscommunication. I later tried to call the company, but they were only responding via text. Over text, the owner was instantly curt with me , accusing me of trying to “pressure” him into something he said was already communicated to me. Not really sure what that meant, but probably not a great way to kick off a conversation with your customer. He continued to not answer my questions, so I pointed out all the miscommunication we had received from him and how we never did receive a call when the technician was on his way (something the owner still hasn’t addressed). His response was for me to stop messaging them—at this point I am still a customer who has only received a portion of the service I have paid for and have not had my questions answered. He once again became defensive, claiming that I was calling him a liar—something no one did; all I wanted was for him to answer my questions and give the slightest acknowledgement of a miscommunication. The worst part was he doubled down on it all being my wife’s fault. He has also claimed that this information was clear in our confirmation email, but we did not receive a confirmation email (not even in spam). The only email we received was from the technician after he completed the first service, and it contains none of this information. What’s crazy is that none of this needed to be a big issue at all. It’s not a big deal if you forget to mention something over the phone or fail to convey your meaning. I get it—it’s hard to deal with a customer issue first thing in the morning. But being so stubborn and completely rejecting any fault by trying to gaslight your customers is just not okay. I guess they do the job, but it might not be worth it to be treated poorly by the owner. Update: I appreciate the owner being more cordial here, but he continues to conveniently stretch the truth. We DID clean out our cabinets before the technician came. Why can't this guy just accept fault?

Nick arrived as scheduled. He was thorough, answered all of my questions and was very well mannered. I will recommend Mrs. Bzzz to my people and family. Thank you for your service!!! 🙂

Brian responded immediately, inspected for the problem and provided a solution. I now have a service contract! Responsive and professional service. Thank you Brian for solving my problem.

Great Job! Overdelivered. Highly Recommend

Timely, professional and competitive pricing

I had my first service today with Mrs. Bzzz. Brian the tech and owner arrived exactly on time, and was very knowledgeable, professional, and friendly. The service was completed quickly and the pricing was fair. Very happy…I highly recommend Brian and Mrs. Bzzz.

Brian was fabulous . got right to the problem and took the hive right out of the wall.

I called them yesterday and they came this morning to remove a bee hive in my tree, their service was exceptional, very professional, friendly, and on time, I am so glad I called them, I highly recommend them to anyone. Thank you Mrs. Bzzz!!

We were very pleased with their service. Brian was very knowledgeable, helpful, and professional. We highly recommend this company.

After getting stung several times I knew this was not going to work for me. I was having issues with ground bees as well a nest within the eve of my house. I called Mrs. Buzz and their quick response was reassuring. They arrived on time and were very professional. They treated the nests and my house and property where the bees usually are. Within hours the ground bees were gone and the next day the ones in the eve were gone as well. Extremely satisfied with the service!

Very accommodating by coming same day to completely take care of a yellow jacket hive. The entire process and our options were explained thoroughly. Would definitely use again and recommend.

Mrs.bzzz is fantastic. We had a wasp issue and the first round took care of 95% of the issue but after a week we were still getting some bees in the house. It was so simple to reschedule another treatment. I definitely think this will take care of the issue! They are super responsive and very effective at what they do!

Had an issue with bees in my siding and they did an excellent job getting rid of them, it’s been almost 24 hours and the bees are pretty much gone

A+ service.I would recommend them.On time ,friendly and professional.Explained everything .